Return Policy


We're sorry if you encounter any situations that make you unhappy. 

Please CONTACT US as soon as possible for giving us a chance to sort out the problems with you.

>>> TO CHANGE | CANCEL ORDER

Please provide:

  • Order number
  • The modification you would want to make

We will confirm once the modification has been made.

Please note that any orders that have already been packed or shipped cannot be modified or canceled.

>>> TO RETURN ITEMS

Please provide:

  • Order number
  • Reason for your return

We will review the return request and send further instructions if the return is approved.

For products purchased from authorized retailers, please get in touch with them directly for returns.

Returned items must be in original packaging, including any accessories, manuals, and documentation.

Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. 

Products that have been personalized cannot be refunded or exchanged.

Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling. 

Returns made without a receipt may be refused. Healing Remedy reserves the right to deny any return.

>>> TO GET REFUND

Please provide:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product (if applicable)
  • Complete delivery address
  • Contact telephone number

Processing refund may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

***Please note that for returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do:

Contact the bank/credit card company. It may take some time before the refund is posted to your account.